General Terms and Conditions

These terms and conditions apply to access and use of our website and the purchase of products from the site. Please read these terms carefully before you place any orders with us as, by continuing to use the Site and placing any order with us, you agree to be bound by the Terms as set out in this document and other policy documents referred to in these Terms and Conditions and associated with them.

Personal Information and Access to the Site

Most of the website can be accessed without registering your personal details with us. However, if you wish to sign up, you will need to enter your personal details to register an account. If you register with us, you should ensure that your login details are kept confidential and not revealed to any other person. In addition, you agree that any personal information provided to us through the website is accurate and up to date.

In separate Cookies, Privacy & GDPR Policy documents, we provide details of what personal information we collect from you on the website and how we store and use these details. We may change or update these terms from time to time, so you need to check them regularly before placing an order with us. By using the Site after any changes have been made to these terms, you will be deemed to have accepted the amended terms and conditions.

We aim to make the website available 24 hours a day, but we do not guarantee that the site or any of its contents will always be available or that use of the site will be completely uninterrupted. If we need to suspend part or the whole of the site at any time and for any reason, we reserve the right to do so without telling you in advance and without liability.

Accuracy of the Website Content

The product information provided on the site is posted in good faith and we will make every effort to make sure it is accurate and up to date. However, mistakes can be made, information may be incomplete or out of date due to human error or circumstances beyond our control.

Any reviews, opinions or testimonials from customers posted on the website are for information purposes only and do not constitute firm recommendations or advice.
Please note that, the colours shown on monitors, smart phones, laptops and the like, may not exactly match those on the actual garments ordered.

Force Majeure

HR Denne Ltd is not liable for any failure or delay in supply or delivery or for any damage or defects to goods delivered or supplied where it is genuinely caused by any event or circumstance beyond its control, including but not limited to traffic, weather, war, terrorism, riots, civil unrest, fire, flood or other acts of God, industrial action, strikes, failure or delay of power supplies, fuel transport, equipment or other goods of services for which a substitute is unavailable.

Order Processing

To purchase a product on the website, you select the product, size and colour and add them to your shopping cart. If you want to amend or change anything prior to checkout you have the option to and we encourage you to check your order carefully before proceeding as once the order is submitted, you will not be able to make changes. Your order is placed when you click and accept our terms and conditions and press the ‘Submit Order’ button on the Checkout page. You will then be sent an email confirmation of your order. If you notice a mistake on your order confirmation email, please contact us immediately by phone or email. We cannot guarantee that we can amend your order at this stage, but we will make every effort to if we can and the order has not yet been processed. If we are unable to supply your order (e.g. because that product is out of stock or no longer available) we will let you know by email or telephone.

Orders for standard product items may be able to be cancelled provided you contact us by telephone/email/WA and that the order has not already been despatched on our systems.

Discounts & Offers

Discounts may be offered from time to time. All discounts and offers are subject to the products being available to us and in stock when we accept your order.
Discounts and offers will only be available for a limited time, and the expiry date will be clearly specified at the time of ordering. To qualify you will need to submit your order and it be accepted by the relevant expiry date to benefit from the discount or offer.
We reserve the right to amend or withdraw the offer or discount where circumstances outside of our control make it necessary.

All offers such as the offer codes, multibuy offers, seasonal offers, will only apply for the full price items and not from the sale price items unless otherwise specified. They cannot be used in conjunction with any other offer.

Free delivery offer applies for UK standard delivery only.

eGift Card

You can use the eGift Card as full or part payment for goods purchased only on the Reliantclergy.com website.

The value of your purchases will be deducted from the balance on your eGift Card when presented; any remaining balance can be used against future purchases. Purchases and refunds made outside of the UK will be subject to currency conversion at the prevailing daily rate.

The eGift Card cannot be exchanged for cash. No change or refund will be given.

To check your balance call 01293 514723 or email info@reliantclergy.com

Your balance will be updated after every purchase and will be shown during the checkout process.

The eGift Card will automatically expire 12 months.

Reliant cannot accept responsibility for your eGift Card if the code is lost or stolen, up to the point where we confirm the balance when you inform us.

When purchasing an eGift Card, its value will not count towards the Free shipping order amount.

Reliant reserves the right to amend these terms and conditions and/or discontinue the eGift Card at any time. Your legal rights are not affected.

 

Delivery & Returns

 

Delivery Information

We aim to dispatch our stock items within 1-2 working days on receipt of payment. If any items are out of stock we will inform you of the expected delay.

Stock that needs alteration typically takes an additional 7-14 working days. During typical Uk holiday periods extra time may be required for alteration services.

We typically use Royal Mail and Fedex for our UK and International delivery. At our discretion, we may occasionally use alternative carriers or courier services without prior notice. Some parcels may require a signature on delivery. Please provide the correct and accurate delivery address at the checkout. Please avoid using a PO Box address, as many couriers are unable to deliver to these. We are sorry but we do not accept any liability whatsoever for delayed deliveries caused by a third party delivery companies as this is beyond our direct control. For clarity third party delivery companies include but are not limited to Royal Mail & Fedex.

 

Product returns

You can return or exchange unwanted items up to 30 days after purchase. Please return your items unused and in original condition (including all labels, packing materials and tags intact) accompanied with your sales receipt. We will give you an exchange or refund at the purchase price, as long as your returned product meets our term and conditions.

Items returned without supplied white plastic collars will reduce the refund by an amount reflecting the current retail price of those items. Missing packaging accessories will reduce any refunds by £0.50 per missing item.

We reserve the right not to accept returns of non-faulty correctly supplied goods after 30 days of receipt, or if the items have been worn or damaged.

For health and hygiene standards, our warehouse team cannot accept returns that show signs of wear, obvious stains or carry noticeable scents (such as perfumes, detergents, smoke or body odours). We appreciate your understanding in helping us keep our inventory fresh for everyone. For clarity, in these circumstances no refunds will be issued.

It is advisable to try garments for size using an undergarment.

If any items arrived damaged or defective, please contact us at info@reliantclergy.com or 01293 514723 providing the sales receipt or invoice number within 14 days of receiving your order, and we will make arrangements for a replacement or full refund of the purchase price.

If you are returning unwanted items or items for exchange (such as different size or colour) you will be responsible for the postage cost of returning the items and remain responsible for them until we receive them. Please obtain Proof of posting, as we cannot be held responsible for the returned items that do not reach us.

The replacement item postage cost will be chargeable unless returned for a manufacturing defect.

Bespoke or altered items are non-exchangeable and non-refundable. There is no right to cancel orders which contain alterations or that are bespoke manufactured once the order has been submitted.

We aim to process Returns within 7 working days of receipt of items, and any refunds will be completed within 14 days of the goods being returned to us.

Please return the items accompanied by the sales receipt to :

 

Returns dept
HR Denne Ltd
Intersend, Unit 1 Newhouse Farm
Antlands Lane
Horley
Surrey RH6 9TF
England

 

These Terms and Conditions are deemed to be governed by the laws of England and Wales and, in the event of any dispute arising from the use of the website or products and orders derived from it, will be governed by English law.

The website is operated by H R Denne Ltd, a company registered in Northern Ireland with company number 026725. The registered office is 40 Bedford Street, Belfast, BT2 7FF. However, all customer queries should be sent to H R Denne Ltd at Intersend, Unit 1 Newhouse Farm, Antlands Lane, Horley, Surrey RH6 9TF. Tel: 01293 535289 Email: info@reliantclergy.com